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Journal of Service Management

ISSN 1757-5818 · 1757-5826

Publisher: Emerald Group Publishing

Scopus · Q1ABDC AWoS · SSCIONOS
24.1
CiteScore 2025
Scopus
Q1
Best quartile
99th percentile
A
ABDC rating
JQL 2025
3
Indexed in
major indexes
ABDCAustralian Business Deans Council 2025
Rating
A
Unchanged since 2022 vs ABDC 2022
Year of inception
1990
Field of research
Strategy, management and organisational behaviour (3507)
Publisher (per ABDC)
Emerald Group Publishing
A = next 15–25% — among the highest citation metrics in its field.
View this source on ABDC
DOAJDirectory of Open Access Journals (live)
Checking DOAJ…
FT50Financial Times research list
Not listed in FT50.
UT DallasUTD top-100 business research
Not listed in UT Dallas.
ONOS · SubscriptionOne Nation One Subscription — full-text access
This journal is part of the ONOS national subscription — readers at an ONOS-subscribed Indian institution get full-text access to its articles at no cost.
Access depends on your institution’s ONOS participation; the subscribed title list is subject to revision.
Learn about ONOS

Official sources & links

Journal website ↗ Scopus source ↗ Web of Science ↗ ABDC list ↗

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Index data is curated from public sources (Scopus, Web of Science, ABDC, FT50, UT Dallas, DOAJ). CiteScore and quartiles reflect the latest available Scopus release. Always verify a journal's current status on its official source before submitting.